Aurelian Systems

2024-06-17 09:16:22
Aurelian Systems
Categories
AutomationCustomer service
Users of this tool
Public safety agencies9-1-1 operatorsEmergency response teamsMunicipal governmentsLaw enforcement agencies
Pricing
Custom pricing based on agency size and call volume
Related Searchs
AI call management systemautomated call routingnon-emergency call handler
Aurelian Systems is an innovative technology company that specializes in automating non-emergency calls for public safety agencies. Utilizing advanced AI technology, Aurelian acts as an AI-powered operator, capable of routing, triaging, and resolving administrative calls efficiently. This service is designed to alleviate the burden on 9-1-1 operators, allowing them to concentrate on critical emergency situations. Unlike traditional automated systems, Aurelian interacts like a real dispatcher, inputting information directly into the agency's Computer-Aided Dispatch (CAD) and Records Management System (RMS). This integration ensures seamless workflow and enhances the overall operational efficiency of public safety communications. Aurelian Systems is committed to improving emergency response times and optimizing the use of resources in public safety operations.

Top Features

  1. AI-powered call automation
  2. Direct integration with CAD and RMS
  3. Realistic dispatcher interaction
  4. Efficient routing and triaging of calls
  5. Enhanced focus on emergency responses

Usecases

  1. Automating routine administrative calls to free up 9-1-1 operators for emergencies
  2. Improving response times by reducing operator workload
  3. Ensuring accurate and timely data entry into CAD and RMS systems
  4. Enhancing the efficiency of public safety communications during peak call times
  5. Providing a cost-effective solution for managing non-emergency calls in public safety agencies

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